| Question | Samples | Weight | Average Score | Weighted Score | Score |
|---|---|---|---|---|---|
| Did you establish rapport and bring some humor into the conversation? | 250 | 25% | 5 | 1.25 | 86% |
| Did you create a sense of urgency to book the reservation? | 250 | 25% | 5 | 1.25 | |
| Did you adequately provide the information requested during the call? | 250 | 25% | 5 | 1.25 | |
| Did you go above and beyond in the call to show a positive attitude? | 250 | 25% | 5 | 1.25 | |
| Totals | 785 | 100% | 3.75 | 4.1 |
Agent Calls
| Scoring | Call # | Rec # | Duration | Number | Campaign | Agent | Direction | Current Queue |
|---|---|---|---|---|---|---|---|---|
| 1234 | 6857 | 03:30 | (480) 339-3059 | PPC | Josh | Inbound | Hot | |
| 1234 | 6857 | 02:25 | (480) 339-3059 | PPC | Josh | Inbound | Hot | |
| 1234 | 6857 | 55:23 | (888) 364-5059 | PPC | Micheal | Inbound | Hot | |
| 1234 | 6857 | 03:30 | (480) 339-3059 | PPC | Mario | Inbound | Hot | |
| 1234 | 6857 | 03:30 | (480) 339-3059 | PPC | Josh | Inbound | Hot | |
| 1234 | 6857 | 03:30 | (480) 339-3059 | PPC | Mario | Outbound | Hot | |
| 1234 | 6857 | 03:30 | (480) 339-3059 | PPC | Josh | Inbound | Hot |